Show Patient experience has emerged as one of the most important aspects of medical training in today’s healthcare environment. Patients are not only demanding satisfaction in their experience, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. In today's age, your patients will judge you not by how well you do on your board exams, but on how they perceive you on providing compassionate and competent care to them. These videos examples can provide insight you can apply to every patient you see to allow you to develop consistent care for them. Let's take a look at an example of the wrong
way to approach the patient encounter: DiscussionAt first glance you may think that this provider’s bedside manner is too bad to be true. We would never make such blatant and unprofessional communication mistakes, right? Hopefully not, but…
Crossing your arms is one of the worst forms of nonverbal communication messages we can send to our patients. It signifies that we are “closed off” from receiving open communication from them. They may interpret it as a sign that we are uncomfortable with what they are saying, which may prevent them from divulging their whole story. Remember, patients form a first impression in the first few moments they see you. Unfortunately, this doctor made several mistakes that lead to a poor first impression.
Now watch this video example following the simple approaches taught by the PatientSET™ Program, outlining the correct way to approach a patient encounter and improve the patient experience. This physician used the best practice framework of the PatientSET™ List that starts with developing a positive first impression and continues with showing the patient he cares. The hallmarks of this Best Practice Patient Satisfaction are to:
Using these best practices can have a significant impact on patient satisfaction scores.
What are the points noted while interacting with patients?Listen – Strong listening skills are an integral part of many different professions and health care is no exception. Solving a patient's problem is impossible without fully understanding it. Slow Down – Patients who feel rushed are more likely to be upset or frustrated. Take your time, settle down don't stress.
What is the key to successful patient interaction?Taking the time to communicate clearly, to listen intently, to understand each patient's individuality, and to respond compassionately goes a long way toward not only improving patient satisfaction, but also improving outcomes.
How do you interact with patients?Introduce yourself and explain your role in your patient's care. Review their medical record and ask basic get-to-know-you questions. Establish a rapport. Make eye contact when appropriate and help your patient feel comfortable with you.
How would you prepare for interactions with patients?Five ways to prepare for difficult patient interactions. Assess yourself first. Your own mental preparation is essential. ... . Amp up empathy. Patients deemed “difficult” can feel the most challenging to empathize with, but they often need our empathy the most. ... . Strategize With Others. ... . Enter calmly. ... . Find your rituals.. |