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Which of the following is the final step in the problem solving process customer service?Step 5: Evaluate results
The final part of the problem-solving process is to analyze the results.
Which tactic is best used to effectively handle dissatisfied or angry customers?Practice active listening.
By actively listening, you'll be able to figure out what's making the customer so angry and how to resolve the issue, instead of simply trying to comfort them and de-escalate the interaction.
Which of the following is a good strategy for salvaging relationships after conflict quizlet?Which of the following is a good strategy for salvaging relationships after conflict? Be realistic and recognize that it can be difficult to "forgive and forget."
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When interacting with a demanding customer which of the following is the best course of action for the service provider quizlet?
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