Abstract Leader-Member Exchange Theory (LMX) offers a way to better understand nuances of the salespersonsales manager relationship. The study reported here employs leader-member exchange theory to evaluate how sales employees develop trust with their managers. Findings show that salespeople's perceptions of procedural justice positively influence salespeople's commitment to the organization, and thereby their satisfaction with the job. Suggestions are provided concerning how sales organizations can train managers to manage consistently and thereby build trust and commitment in salespeople. Show
Journal Information As the only scholarly research-based journal in its field, JPSSM seeks to advance both the theory and practice of personal selling and sales management. It provides a forum for the exchange of the latest ideas and findings among educators, researchers, sales executives, trainers, and students. For more than 30 years JPSSM has offered its readers high-quality research and innovative conceptual work that spans an impressive array of topics-motivation, performance, evaluation, team selling, national account management, and more. In addition to feature articles by leaders in the field, the journal offers a widely used selling and sales management abstracts section, drawn from other top marketing journals. Emerging topics are addressed through periodic special issues devoted to such cutting-edge issues as CRM and sales force ethics. Publisher Information Building on two centuries' experience, Taylor & Francis has grown rapidlyover the last two decades to become a leading international academic publisher.The Group publishes over 800 journals and over 1,800 new books each year, coveringa wide variety of subject areas and incorporating the journal imprints of Routledge,Carfax, Spon Press, Psychology Press, Martin Dunitz, and Taylor & Francis.Taylor & Francis is fully committed to the publication and dissemination of scholarly information of the highest quality, and today this remains the primary goal. Rights & Usage This item is part of a JSTOR Collection. Whether you’re pitching a startup to investors or selling cars at a dealership, sales skills are vital to all business ventures. As many who have tried their hand at sales can attest, though, not everyone is cut out for this line of work. Identifying the core characteristics required for sales success can help you determine if you have what it takes for a career in sales. It also can help business owners identify and hire the sales candidates who will be the best for their bottom lines. Business News Daily spoke with business leaders to discover the traits that the most effective and productive salespeople share. Read these business leaders’ thoughts and learn more about the sales personality types below. [Read related article: The 3 C’s of Driving Sales: Connect, Convince, Collaborate] The 4 sales personality stylesWhen it comes to sales, the four personality types are assertive (sometimes also known as driver), amiable, expressive and analytic. Each of these types can be broken down into a cluster of descriptions to paint a picture of the person:
According to the business leaders Business News Daily interviewed, good salespeople often boast several qualities from all four sales personality types. How to sell to each of the personality typesSales personality types aren’t just important for knowing whether you’d make a good salesperson – you’ll also want to change your selling methods based on the personality type of the person to whom you’re selling. Each of the four personality types will react in their own distinct way to different sales pitching styles. Experts suggest taking the following approaches when selling to the different personality types: Assertive
Amiable
Expressive
Analytic
The 14 traits of successful salespeopleNo matter which personality type you’re selling to, there are certain best practices to follow and good characteristics to cultivate. Business experts we interviewed say that the most successful salespeople share these traits. 1. They care about the customer’s interests.“Your customers want to know you … understand their challenges, dreams, and goals, and have carefully considered why your solution makes sense – and they want to be sure you have their best interests at heart. They have to be sure you care [more] about their mission and the greater good than your numbers.” – Karin Hurt, founder of Let’s Grow Leaders 2. They’re confident.“If you don’t believe in your product, you aren’t going to make a customer believe in your product. If you can confidently explain how your product or service is going to solve a problem for the customer, then you’ve got the customer in the palm of your hand.” – Megan Ingenbrandt, social media assistant at General Floor Related Article: How to Close the Deal: 10 Sales Strategies 3. They’re always on.“A good salesperson … is always aware of her circumstances and surroundings, can see how her product or service might positively impact her environment, and will be prepared to present and make a sale at any moment.” – Judy Crockett, retail management consultant and owner of Interactive Marketing & Communication 4. They’re subtle.“Great salespeople never look like they are selling anything. They are educating, instilling faith and confidence. They are quietly and invisibly demonstrating why customers should believe in them and, in turn, buy from them.” – Mark Stevens, CEO of Almost Science 5. They’re resilient.“Top sales achievers have a unique ability to cope with difficulty, to negotiate obstacles, to optimize performance in the face of adversity. They take rejection as a personal challenge to succeed with the next customer.” – Jim Steele, president and chief revenue officer of Yext 6. They’re extroverted.“An extrovert is generally sociable, gets energized by spending time with other people, likes to talk and start conversations, and makes friends easily. They also tend to have many interests. This allows a salesperson to be willing to meet people, enjoy the interaction, and talk about many things. The more subjects they can converse about, the better they’re able to connect with the customer.” – Dominick Hankle, Ph.D. and associate professor of psychology at Regent University 7. They’re good listeners.“You have to listen to the customer’s pain point before you start selling your product or service. Great salespeople sell solutions to problems, and they do that by understanding and listening to the customer.” – Timothy Tolan, CEO and managing partner of The Tolan Group (Sanford Rose Associates) 8. They’re multitaskers.“Multitasking is just a natural occurrence in any sales environment. You have sales you’re trying to close, leads you’re nurturing and following up on, and potential leads calling or emailing for more information. A great multitasker can keep everything sorted, conducting multiple trains on a one-train track, and this leads to efficiency, which in turn leads to better performance.” – Coco Quillen, COO and director of operations at Davinci Virtual Office Solutions 9. They provide insight.“In today’s marketplace, most customers are much better informed and educated before reaching out to a vendor. Simply providing specs and product data isn’t enough. A sales professional with a consultative mindset identifies customer needs and seeks to tailor custom solutions that fit those needs.” – Rudy Joggerst, digital marketing manager at Janek Performance Group 10. They’re persistent.“Persistence, when done respectfully and consistently, breaks through. It reminds [customers] that you are there with a solution to their problems. It gives them multiple chances to connect. And though it may take half a dozen times to get a response, land that meeting or open a discussion, they will thank you in the end.” –Michael Mehlberg, co-founder of Modern da Vinci 11. They’re honest.“A successful salesperson will not fib to close a deal, because he or she knows that you’ve not only burned that bridge, but all of the potential other bridges that lead from your contact to their contacts. Better to miss out on a deal and maintain your honesty, integrity and network.” – Ollie Smith, founder of ExpertSure Related: What Is Sales Analytics and Why it’s Important for Small Businesses 12. They’re focused.“The reps that achieve the best numbers quarter after quarter all have one thing in common: focus. They don’t get distracted by instant messenger or email, and they aren’t worried about office gossip. They understand what they need to do to be successful and set goals for themselves to achieve that success. They act with purpose in their day-to-day and apply deep focus to all aspects of their work.” – John-Henry Scherck, principal consultant at Growth Plays 13. They’re optimistic and upbeat.“Top salespeople … tend to be upbeat and radiate a sense of humor, fun, and general positivity. While grounded in reality, they focus on what they can control, stay on course with optimism about what they can achieve, and [don’t] let the rest drag them down.” – Mike Kunkle, vice president of sales effectiveness services at SPARXiQ 14. They have a broad worldview and cultural understanding.“Timing, decision criteria, financial justifications, formality, and even the expectations for support during and after a transaction may be quite different [in other markets], so international sales success takes empathy as well as patience. Additionally, in many markets around the world, business is based on relationships, which takes longer to develop when working with international customers.” – Ed Marsh, founder and principal of Consilium Global Business Advisors Paula Fernandes and Brittney Morgan (Helmrich) contributed to the reporting and writing in this article. Some source interviews were conducted for a previous version of this article. What is the role of professional salesperson?Salespeople act as representatives for other people, including employees who work in other parts of their companies. Salespeople create value for their customers, manage relationships, and gather information for their firms.
What is the relationship between salesperson and customer?As the name generally implies, relationship selling is all about the connection and relationship a salesperson builds with their customers and potential buyers. A human interaction, where the salesperson generally cares about connecting with their customer or buyer.
What are the 3 top important tips for a salesperson?Photos courtesy of the individual members.. Think Relationally. A salesperson needs to think relationally instead of transactionally, as selling is now a journey, not an action. ... . Always Add Value. Add value with every transaction. ... . Understand Prospects As Human Beings First.. What is the most important responsibility of a salesperson?Sales Responsibilities. The primary responsibility of a salesperson is to increase sales. For order getters this will involve identification of customers, presentation, demonstration, handling objections and closing the sale. In order to generate sales, six enabling functions should be carried out.
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In the context of a salesperson–company relationship, professional salespeople should
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