Excellence in Business Communication, 12e (Thill/Bovee) Show
E) including relevant deadlines 1 3) When making a routine request, you should Explanation: B) What makes a routine request "routine" is that the matter is fairly simple and Difficulty: Moderate 6) When asking questions in a request message, E) downplay the significance of what you are asking. AACSB: Written and oral communication 9) In the direct approach to writing a routine request, state the main idea Learning Outcome: Describe strategies for developing routine and positive messages D) using a tangential approach 12)
Writing "thank you in advance" at the close of a routine request Answer: C on the
audience, for example, use the indirect approach. 5 14) When you're writing routine replies and positive messages, use the direct approach because effective requests quickly. 6 16) Including a deadline in the close of a request 7 18) Much of the most critical communication between a company and its customers is about 8 21) Because routine messages are so common in business, it is not necessary to pay attention to 9 25) Many routine requests have several parts. Identify and discuss best practices for explaining 10 28) When writing for a claim or adjustment, the opening should state the problem as well as 11 30) In requesting a sales report from a
coworker, you should 12 32) A claim is ________; an adjustment is ________. 13 34) If you request a recommendation from a person you haven't had contact with recently, you 14 36) In
closing a request for a recommendation, you should include 15 38) When making a claim or requesting an adjustment, your close should 16 40) When you request an adjustment, asking the company to assess your claim and then propose 43) It's best to back up all claims and requests for adjustments with invoices, sales receipts, and 18 47) Routine, positive messages should do all of the following except 19 50) In a positive message, you should explain your point
completely in 20 52) If you have strongly negative information to deliver as part of a positive message, you should 55) The closing section of a positive message 22 57) When you're writing a routine reply to a positive message, your readers will generally be 60) When responding positively to a request, the goal is to 24 63) You're preparing an internal blog post about this year's annual company picnic. The message How can a routine positive message be used as a resale message when writing to a customer quizlet?How can a routine, positive message be used as a resale message when writing to a customer? convince readers the candidate has the characteristics necessary for the job or assignment. When should the direct approach be used if responding to a request for information or action?
Is the positive feeling that encourages people to maintain a business relationship?Goodwill is the positive feeling that encourages people to maintain a business relationship.
Why is the close of a routine reply or positive message generally short?The close of routine replies and positive messages is usually short and simple, because you're leaving things on a neutral or positive note and not usually asking for the reader to do anything.
When responding positively to a request one of your most important goals is to?When you are responding positively to a request, sending routine announcements, or sending a positive or goodwill message, you have several goals: to communicate the information or the good news, answer all questions, provide all required details, and leave your reader with a good impression of you and your firm.
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