Human Resource Management
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Social Psychology
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525 solutions
Organizational Behavior: Managing People and Organizations
13th EditionJean Phillips, Ricky W. Griffin, Stanley Gully
174 solutions
Operations Management: Sustainability and Supply Chain Management
12th EditionBarry Render, Chuck Munson, Jay Heizer
1,698 solutions
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525 solutions
Operations Management: Sustainability and Supply Chain Management
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Terms in this set (34)
- Participants in any conflict, whether minor or serious, have these same three basic options:
----To persuade is to get people's compliance by convincing them of the correctness of your position and goals.
----To reward is to encourage people's compliance by offering a positive incentive.
----To coerce is to force compliance by threatening, intimidating,
pressuring, or harming someone.
- Reward and coercion are sometimes two sides of the same coin.
- In many cases, coercion is much more sinister, involving threats to people's livelihood, freedom, or physical well-being.
- Ultimately, people in power cannot rely for long on coercion alone. It is more efficient if people control their own behavior.
- French and Raven's six bases of power in small groups and organizations:
- reward power, the
control one party has over valued resources that can be used to provide positive incentives;
- coercive power, the ability to punish;
- legitimate power, which is exercised by those who invoke a feeling of obligation;
- referent power, based on feelings of identification, affection, and respect for another person;
- expert power, which arises from the perception that a person has superior knowledge in a particular area;
- informational power, which is based on a person's
use of facts, data, or other evidence to argue rationally or persuade.
- Valued resources include
-- economic resources, such as money, property, and land;
-- human resources, such as education, training, and skills;
-- cultural resources, such as knowledge and socialization;
-- social resources, such as important networks of people;
-- honorific resources, such as prestige and status;
-- civil resources, such as legal rights;
--
political resources, such as authority in the home, workplace, political arena, or social life.