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Recommended textbook solutions Human Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions
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Terms in this set (63)New managers are often surprised to learn that ________ take up most of their time. people issues Tips for recruiting the right people include all except telling a job applicant only about the positive aspects of the job. Selecting the right people is important for all of the following reasons except making organizational effectiveness decline Charlie has mental focus on winning desired outcomes and success and enjoys setting and accomplishing goals. Which of the following jobs might be well suited for Charlie after he graduates from college? sales Grace has been described by her colleagues as someone who consistently avoids conflict in the workplace, even when the conflict impacts her team. Which of the following traits would best describe Grace? Grace is driven by not wanting to. Do wrong things and to not rock the boat at work Sam has been described by his team as having a promotion focus relative to job and team tasks. Which of the following behaviors are indicative of a promotion focus? Sam is typically Oriented toward accomplishing things mostly for his professional and personal growth and satisfaction. A CEO is evaluating her company's _____________ when she assesses the value of all employees' knowledge, experience, skills, and capabilities. human capital In the strategic approach to human resource management, organizations use __________ model when they are trying to find the right people. a matching An organization is engaged in ______________, a type of discrimination, when its culture permits crude jokes and images that result in a hostile environment for some employees. sexual harassment This law protects workers from a variety of hazards, including exposure to toxic chemicals, excessive noise levels, mechanical dangers, and unsanitary working conditions. Occupational Safety and Health Act This law allows people to take up to 12 weeks of unpaid leave to care for themselves or a sick family member. Family and Medical Leave Act This law prohibits age discrimination and restricts mandatory retirement. Age Discrimination in Employment Act Management in the News This news event refers to a case of ___________ Discrimination One logical outcome of this case would be: for walmart to implement an affirmative action plan Yahoo aggressively acquires small start-up companies in a strategy of _____________ to add talented technology employees to its workforce. acqui-hiring Gourd Supermarkets has an extensive training program for all new employees and then has all employees spend a day in customer service and workplace safety training each year. Old Social Contract Pure Nature Vitamins rewards employees with annual incentive pay based on that year's performance rather than salary increases based on seniority. New Social Contract Jessica wants to know her job will be there for her year after year. Old Social Contract The construction division has a highly seasonal workload, with fewer projects in the winter than in the summer. Also, different expertise is needed for different kinds of buildings. What would be the most appropriate HRM approach? Hire temporary employees to work on specific projects. If a company offers many opportunities for career advancement and expects its jobs to change a lot in the next five years, then according to ______________ , an ambitious employee who is enthusiastic about learning new skills might be a good fit for that company. the matching model Which of the following questions might be answered during the human resource planning process? Check all that apply. Should we hire office support staff or contract with temporary agencies for these workers? How will offshoring impact our manufacturing workforce needs? When Comcast holds a job fair that is open to the public, it is using ___________ to attract people to apply for jobs. external recruiting To gather information about a job's tasks and context, a manager ________ conducts a job analysis A technology company is growing rapidly and needs to hire experienced developers and marketing professionals. The best people in these fields usually have jobs and need to be enticed to apply elsewhere. To identify individuals who are likely to be a good match, hiring managers should: Use social media platforms like LinkedIn to screen for people with the relevant experience at high-performing companies An organization invests in ____________ to improve employees' skills in their current jobs and prepare them for future jobs. training and development Terrence knows that his manager will give him a _____________, observing and documenting his productivity and then giving him feedback. performance appraisal The 360-degree feedback performance appraisal system tries to improve performance ratings by forcing managers to: Include information from a wide variety of sources in their reviews The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews? Ratings of employee traits are not effective measures of performance. Which of the following problems might occur with the new performance appraisal system at L.I.J.M.C.? Check all that apply. Patient satisfaction ratings might be influenced by something that is not related to a particular employee. Objective ratings, such as infection rates, might be influenced by something outside of the staff's control. GE maintains ________ called Crotonville in upstate New York. This year-round residential facility provides executives with the development courses the company believes all its senior leaders need. a corporate university Ruth believes her manager has given her a biased performance appraisal, ____________ her as a poor performer because she has gray hair and wears hearing aids. stereotyping The ranking performance appraisal system tries to improve performance ratings by forcing managers to: Compare employees The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews? Performance reviews are too subjective. Which of the following problems might occur with the new performance appraisal system at L.I.J.M.C.? Check all that apply. The hospital might not get a representative sample of patient satisfaction ratings. More dissatisfied than satisfied patients might fill out the surveys. Infection rates might be different in different parts of the hospital. When an employee asks a question about InDesign software in an online user group, the employee is engaged in ____________. social learning A ___________________ uses statements describing different levels of performance to help managers choose the correct rating for each dimension of the job. behaviorally anchored rating scale (BARS The behaviorally anchored rating scale performance appraisal system tries to improve performance ratings by forcing managers to: Rate employees based on their actions, not their traits. When Maria Giraldo began her job as a nurse at Long Island Jewish Medical Center (L.I.J.M.C.) nearly 12 years ago, performance reviews were conducted using a 10-page paper form that asked managers to score her on qualities like "leadership" or "respectfulness." The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews? Traditional performance reviews lead to "grade inflation." Which of the following problems might occur with the new performance appraisal system at L.I.J.M.C.? Check all that apply. Employees might get discouraged, because they feel they have no control over patient satisfaction ratings. Different types of patients might be more or less susceptible to infection. Jasper has a great deal of knowledge and ability, so because his company has _______________ , he earns a relatively high salary no matter which job he happens to be in at the moment, and profitsharing pays the employee a bonus based on the firm's recent financial performance. skill-based pay A manager will use to make sure the company is paying enough that employees won't leave for other companies but not paying more than it has to. a wage and salary survey To learn why employees are dissatisfied with the company, managers may conduct with departing workers. exit interviews If Denise wants to know how much the jobs in her gym are worth in comparison to one another, she should do a: job evaluation Denise offers her employees vision, dental, and life insurance. These benefits are: Not required by law Denise is planning on opening a new gym, and she wants to be sure that her employees can move to any open position and do well. What pay system will help her to achieve this goal? Skill-based pay system When Scott says, "Human resources is one of the most important things we do in our business," what is he referring to? Managing employees as a source of competitive advantage Because Barcelona "is constantly raising the bar," the company experiences high turnover and is constantly hiring. Why might Scott want to change this approach to human resource management? Running ads on Craigslist and spending managers' time screening candidates are costs to the business. Sadia recently submitted her resume to a small marketing firm. A few days later, she was invited for an interview. At her interview, the company representative asks her about how she plans to manage office and household work. Moreover, he is curt with her and does not give her enough time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and a woman. If her suspicion is true, which of the following laws will protect Sadia if she decides to press charges against the company representative? Title VII of the Civil Rights Act of 1964 In the context of the federal laws related to human resource management (HRM), the _____ imposes a fee on firms with 50 or more employees if the government subsidizes their employees' health care coverage. Patient Protection and Affordable Care Act (PPACA) Cabinets and Couches is a new furniture company that is in the process of recruiting people. The CEO of the company wants to market his company as having an environment that is highly creative and encourages critical and innovative thinking. How can the CEO attract the best job candidates? By developing a strong employer brand The CEO and human resource managers at Droshky, a transport service provider, decide to restructure the organization and develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other countries. They are looking for individuals who understand the organization's mission and values, and they want a process that will require minimum funds. In this scenario, which of the following talent acquisition tools would be the most advantageous for Droshky? Internal recruiting According to the equal employment opportunity (EEO) guidelines, which of the following would be an inappropriate or illegal question to ask job candidates? What religious holidays do you observe In the context of the variety of interview approaches, a _____ is one where the interviewer asks broad, open-ended questions and permits the applicant to talk freely, with minimal interruption. nondirective interview In the context of the types of employee training, which of the following is true of on-the-job training (OJT)? It is considered the fastest and most effective means of facilitating learning in the workplace when implemented well.
John is hired as a manager and has to work closely with Christine, a supervisor who has worked for the company for over a decade. For the first few weeks, John shadows Christine and learns company policies and procedures through hands-on experience. In the given scenario, John learns skills related to his job through _____. on-the-job training In the context of the types of employee training, a(n) _____ is an in-house training and education facility that offers broad-based learning opportunities for employees—and frequently for customers, suppliers, and strategic partners as well—throughout their careers. corporate university Jimmy has been working at a firm for eight months and recently attended his half-yearly performance appraisal meeting with Lance, his manager. He feels dejected after his evaluation because Lance gave him poor ratings. He believes that Lance rated him poorly because he is young and is in the process of learning how to adjust to his new position. If Jimmy's belief is true, which of the following performance evaluation errors has Lance made? Stereotyping In the context of maintaining an effective workforce, which of the following is true of compensation?
It includes all goods or commodities used in lieu of money to reward employees. The CEO of a business firm wants to increase the productivity of the employees while minimizing the labor costs incurred by the company. He decides to pay a monthly salary to full-time staff members. However, he also wants to compensate employees for exceptional work through bonuses at the end of every fiscal year. In the given scenario, the CEO can use a _____ to tie a portion of the compensation to employee effort. pay-for-performance standard The new social contract between employees and employers is based on the concept of lifetime employment rather than employability. False Extreme interviewing is used to test job candidates' ability to handle problems, cope with change, think on their feet, and work well with others. true is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied. Recruiting is a process that uses multiple raters, including self-rating, as a way to increase awareness of strengths and weaknesses and
guide employee development. 360-degree feedback Sets with similar termsMGT 367 Exam 380 terms gravedep HR Final Exam77 terms katrina_nicolek HR FINAL CH 9-1490 terms rachel_hagan8 HR FINAL CH 9-1489 terms Rebecca_Whitted Sets found in the same foldermg302 ch364 terms ellen_berryhill MGMT Final27 terms riajean_lbf MG : 302; Chapter 14 Assignment: Leading Teams21 terms XxchieffrogsxX MG302 CH966 terms ellen_berryhill Other sets by this creatorSustainable Exam 4 Review22 terms BrendaC1223 ch 15-19 marketing164 terms BrendaC1223 chapter 14 business marketing58 terms BrendaC1223 Marketing66 terms BrendaC1223 Recommended textbook solutionsInformation Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. Marchewka 346 solutions Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. Marchewka 346 solutions Service Management: Operations, Strategy, and Information Technology7th EditionJames Fitzsimmons, Mona Fitzsimmons 103 solutions
Operations Management: Sustainability and Supply Chain Management12th EditionBarry Render, Chuck Munson, Jay Heizer 1,698 solutions Other Quizlet setsThe Poetry Of Shakespeare18 terms prestPLUS Chapter 8 review56 terms kdedrick1 My Father's Hands12 terms Joyce_Lai2 MCAT Organic chemistry chapter 12:35 terms alyssabreazeale Related questionsQUESTION would be considered a benefit to the franchisee 6 answers QUESTION According to Holpp and Kelly's approaches to developing vision, the benchmarking approach is more internally focused, whereas the intuitive and analytical approaches have an external focus. 4 answers QUESTION It refers to a design of formal systems in an organization to manage human talent for accomplishing organizational goals. 2 answers QUESTION What is this definition describing? "An unplanned interruption to an IT service or reduction in the quality of an IT service." 4 answers Which of the following steps of the coaching model should a manager take immediately after describing the current low performance of an employee?Which of the following steps of the coaching model should a manager take immediately after describing the current low performance of an employee? Describe desired performance. Employees who participate in developing changes are more committed to them than employees who have changes assigned to them.
Which of the following steps should one take in the performance appraisal process immediately after job responsibilities are determined?Which of the following steps should one take in the performance appraisal process immediately after job responsibilities are determined? Develop standards and measurement methods.
Which of the following is the first step in the complaint model for handling employee complaints quizlet?Which of the following is the first step in the complaint model for handling employee complaints? Listen to the complaint and paraphrase it.
Which of the following are the first two steps in the performance management process?The first step of the performance management process is Planning.. 1.1 The defining stage. ... . 1.2 The feedback stage. ... . 1.3 The approval stage. ... . 2.1 Organize meetings on a timely, regular basis. ... . 2.2 Provide necessary training, coaching and solutions. ... . 2.3 Solicit feedback on both sides. ... . 2.4 Revisit objectives as necessary.. |
Which of the following steps of the coaching model should a manager take immediately after describing the current low performance of an employee quizlet?
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