Show 1 Copyright © 2020 Pearson Education, Ltd. Management Information Systems: Managing the Digital Firm, 16e, Global Edition (Laudon) Chapter 2 Global E-business and Collaboration 1) Producing a bill of materials is a business process in which of the following functional areas? A) Finance and accounting B) Human resources C) Manufacturing and production D) Research and development E) Sales and marketing 2) Which of the following is an example of a cross-functional business process? A) Identifying customers B) Shipping a product C) Fulfilling a customer order D) Hiring employees E) Paying creditors 3) Order fulfillment involves all of the following business processes except: A) checking the customer's credit. B) assembling the product. C) submitting the order. D) making customers aware of the product. E) shipping the product. 4) The ________ function is responsible for making sure customers are aware of the company's products. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) distribution and logistics 5) According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: A) give employees more opportunities to innovate. B) increase product innovations from lower down in the organization. C) simplify business processes D) strengthen management controls over employees E) set up activist groups for change 6) Identifying customers is a business process handled by the marketing function. Answer: TRUE 7) One example of a business process is shipping a product to a customer. Answer: TRUE 8) What is the connection between organizations, information systems, and business processes? Useful content should be at the core of your marketingTraditional marketing is becoming less and less effective by the minute; as a forward-thinking marketer, you know there has to be a better way. Enter content marketing.
Instead of pitching your products or services, you are providing truly relevant and useful content to your prospects and customers to help them solve their issues. Content marketing is used by leading brandsOur annual research shows the vast majority of marketers are using content marketing. In fact, it is used by many prominent organizations in the world, including P&G, Microsoft, Cisco Systems, and John Deere. It’s also developed and executed by small businesses and one-person shops around the globe. Why? Because it works. Here is just one example of content marketing in action: Looking for definitions of the key terms used in content marketing? You’ll find them in our Essential Content Marketing Glossary. Content marketing is good for your bottom line — and your customersSpecifically, there are four key reasons – and benefits – for enterprises to use content marketing:
Content is the present – and future – of marketingGo back and read the content marketing definition one more time, but this time remove the relevant and valuable. That’s the difference between content marketing and the other informational garbage you get from companies trying to sell you “stuff.” Companies send us information all the time – it’s just that most of the time it’s not very relevant or valuable (can you say spam?). That’s what makes content marketing so intriguing in today’s environment of thousands of marketing messages per person per day. Marketing is impossible without great contentRegardless of what type of marketing tactics you use, content marketing should be part of your process, not something separate. Quality content is part of all forms of marketing:
To be effective at content marketing, it is essential to have a documented content marketing strategy. Download our 16-page guide to learn what questions to ask and how to develop your strategy. What if your customers looked forward to receiving your marketing? What if when they received it, via print, email, website, they spent 15, 30, 45 minutes with it? What if they anticipated it and shared it with their peers? If you are intrigued and ready to learn more, we can help. Here are a few popular ways to dig in:
If at any time you have questions about content marketing, don’t hesitate to reach out and ask us. |