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What is your primary goal with routine messages?The primary goals of reviewing for routine messages would be to make sure the content is complete and without any errors. "Even minor typos can distract your readers from complying with your messages."
Which step is most important in planning routine messages?The most important step in planning routine messages is message structuring. Since routine messages are so common and your readers are likely overloaded with so many other messages and tasks, your primary challenge is to make sure your readers pay attention. Therefore, your message should be direct and front-loaded.
What are routine messages and why is the direct strategy useful for them?Routine messages include simple requests for information or action, replies to customers, and explanations to coworkers, other types are instructions, direct claims, and complaints. The direct strategy is useful because routine messages are positive or neutral messages.
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Why is efficiency One of the primary goals when sending routine messages quizlet?
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