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productive output, satisfaction among members, and committed members.
Team effectiveness is defined by three criteria:
a) The productive output of the team meets or exceeds the standards of quantity and quality; the team's output is acceptable to the customers, inside or outside the organization, who receive the team's goods or services;
b) Team members realize satisfaction of their personal need;
c) Team members remain committed to working together again.
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If used properly, teams can be powerfully effective as a building block for organization structure
True
Work teams, when they exist, are typically not part of the formal organization structure
False
Some people prefer to work in traditional work groups because they have no managerial responsibilities
True
Autonomous work groups have more responsibility than self-designing teams
False
A small number of people with complementary skills who are committed to a common purpose, set performance goals, and approach for which they hold themselves mutually accountable, is called a working gorup
False
Teams should be empowered, or they will revert to making safe, traditional decisions
True
The productive output of a team should be acceptable to the customers, inside or outside the organization, who receive the team's goods or seervices
True
Team cohesiveness, while it contributes to member satisfaction, has shown little benefit to outputs in terms of quality or productivity
False
Teams do not function in a vacuum; it is crucial to know how to deal with people outside the group
True
When teams are geographically dispersed, team members tend to experience more trust and less conflict
False
Teams are now used _____ companies to produce goods and services, to manage projects, and to make decisions about running the company.
A. primarily by small
B. primarily by large
C. primarily by technology
D. by almost all
E. by only a few
d. by almost all
Which of the following statements about teams is true?
A. Teams are good for innovation, but they reduce productivity.
B. Working in teams tends to be slower than working independently.
C. Teams can be powerful forces for creativity and change.
D. Working in teams tends to lower employees' esteem.
E. Teams can be powerful forces for quality, but they are expensive.
c. teams can be powerful forces for creativity and change
How does working in teams affect individuals?
A. The team can satisfy important personal needs, such as affiliation and esteem.
B. Individual team members receive fewer raises and promotions because teams get the credit.
C. Team members are often isolated from the larger company and know little about it.
D. Many individuals report feeling lonelier after they begin to work in teams.
E. Teams often become too insular, so individuals fail to develop useful networks.
A. the team can satisfy important personal needs such as affiliation and esteem
Janice works on a sales support team, which helps outside salespeople by mailing promotional material, following up on orders, and tracking shipments. Which type of team is this?
A. Work
B. Project and development
C. Parallel
D. Management
E. Virtual
a. work
Ahmed was part of a team that took six months to design a new solar-powered clock. When the product was finished, the team disbanded. What kind of team was it?
A. Work
B. Project and development
C. Parallel
D. Management
E. Transnational
b. project and development
Conglomerated Industries has appointed a team to recommend solutions to the problem of high employee turnover. The team does not have the authority to implement any of its suggested changes. What kind of team is this?
A. Project and development
B. Parallel
C. Management
D. Virtual
E. Transnational
b. parallel
Transnational teams tend to be _____ teams.
A. work
B. project and development
C. parallel
D. management
E. virtual
e. virtual
A team that communicates electronically more than face to face is called a _____ team.
A. work
B. project and development
C. parallel
D. management
E. virtual
e. virtual
At Fashionista Bags and Totes, the executive managers created Paolo's group and made it fully responsible for producing the company's briefcase line. The team orders the raw materials, manufactures the briefcases, evaluates quality control, and ships the finished products. Paolo's team is a(n) _____.
A. traditional work group
B. self-designing team
C. autonomous work group
D. virtual team
E. parallel team
c. autonomous work group
Compared to traditionally managed teams, self-managed teams typically have
A. greater productivity and lower costs.
B. greater productivity and higher costs.
C. equal productivity and lower costs.
D. less productivity and lower costs.
E. less productivity and higher costs.
a. greater productivity and lower costs
Berthe's group is in the process of deciding on the ground rules that will govern group behavior. Which stage is her group at?
A. Storming
B. Forming
C. Norming
D. Performing
E. Reforming
b. forming
Which of the following is a skill that will help prevent team failure?
A. Ignoring people's differences
B. Accepting control by the group leader
C. Avoiding making team commitments
D. Negotiating goals that everyone can support
E. Empowering managers to direct the team
d. negotiating goals that everyone can support
Teamwork fails when individuals
A. neglect to bring out the best in others.
B. analyze the gifts they bring to the team.
C. compromise on their personal goals.
D. have worked on teams too often.
E. focus on the challenges of the work.
a. neglect to bring out the best in others
Team effectiveness is defined by three criteria: productive output, satisfaction, and _____.
A. efficiency
B. communication
C. innovation
D. commitment
E. speed
d. commitment
A team's purpose should be translated into
A. individual, not group, performance goals.
B. an idealistic mission statement.
C. general, unquantifiable performance goals.
D. specific, measurable performance goals.
E. an abstract mission statement.
d. specific, measurable performance goals
Which of the following is a common reason for social loafing?
A. Individuals want to take all the credit for themselves.
B. The group knows that it is being monitored closely.
C. Individuals disagree with the goal of the group.
D. The group is too empowered.
E. Individuals believe their contribution is not important.
e. individuals believe their contributions is not important
Which of the following is the best way to motivate a team?
A. Appointing an authoritarian group leader
B. Tying reward to team performance
C. Leaving the team goals open-ended
D. Allowing individuals to focus on personal goals
E. Assigning one group member the role of management informant
b. tying reward to team performance
Over time Juanita's team has developed a set of beliefs about how group members should act during meetings. These beliefs are group _____.
A. attitudes
B. values
C. norms
D. rules
E. regulations
c. norms
The role of a _____ is filled by an individual who develops and maintains harmony within the team.
A. team maintenance specialist
B. task specialist
C. team recording secretary
D. group facilitator
E. quality control officer
a. team maintenance specialist
Which of the following is a problem that occurs when a decision-making group has too much cohesiveness?
A. Groupthink
B. Backbiting
C. Parading
D. Norming
E. Probing
a. groupthink
As part of a team, the _____ is someone who stays abreast of current information in scientific and other fields and informs the group of important developments.
A. facilitator
B. gatekeeper
C. mediator
D. researcher
E. taskmaster
b. gatekeeper
_____ is a team strategy that entails making decisions with the team and then telling outsiders of the team's intentions.
A. Informing
B. Parading
C. Probing
D. Collaborating
E. Empowering
a. informing
_____ goals are higher-level goals that take priority over specific individual or group goals.
A. Compromise
B. Development
C. Management
D. Superordinate
E. Virtual
d. superordinate
June's team stopped being productive because it had an internal conflict that the group members could not resolve. A representative from the human resources department attended several meetings to help resolve the conflict and enable the group to move on. The person who did this played the role of _____.
A. facilitator
B. gatekeeper
C. mediator
D. researcher
E. taskmaster
c. mediator
Teams can contribute to an organization through
A. the elimination of conflict.
B. the relaxation of safety rules.
C. flexible HR policies.
D. productivity gains.
E. modernism.
d. productivity gains
Which of the following is characterized by the absence of managerial responsibilities?
A. Transactional teams
B. Management teams
C. Project teams
D. Development work groups
E. Traditional work groups
e. traditional work groups
Teams that make or do things, such as manufacture, assemble, sell, or provide service, are known as _____ teams.
A. work
B. project
C. parallel
D. management
E. transnational
a. work
Which of the following is true of work teams?
A. They are responsible for making goods or providing services.
B. They work to solve a particular problem that the company currently faces.
C. They are not a clear part of the formal organizational structure.
D. They operate separately from the regular work structure of the firm on a temporary basis.
E. They comprise members from different units or jobs and are asked to do work that is not normally done.
a. they are responsible for making goods or providing services
Teams that work on long-term projects but disband once the work is completed are known as _____ teams.
A. parallel
B. management
C. traditional work
D. project and development
E. transnational
d. project and development
A project and development team is defined as a team that
A. coordinates and provides direction to the subunits under their jurisdiction and integrates work among subunits.
B. focuses on activities such as manufacturing, assembling, selling, or providing service.
C. is physically dispersed and members communicate electronically more than face to face.
D. works toward a one-time product, disbanding once their work is completed.
E. is composed of multinational members whose activities span multiple countries.
d. works toward a one-time product, disbanding once their work is completed
Teams that operate separately from the regular work structure of a firm on a temporary basis are known as _____ teams.
A. management
B. parallel
C. self-designing
D. self-managed
E. transnational
b. parallel
Which of the following is true of parallel teams?
A. They are responsible for making goods or doing services.
B. They contain members from different units or jobs.
C. They operate as a part of the formal organizational structure.
D. They work on long-term projects.
E. They possess the authority to act.
b. they contain members from different units or jobs
Ross just joined a team of people who come from different units in his organization. The team's primary task is to recommend to the top management valuable uses for the waste materials generated in the manufacturing processes. Although the team meets twice per week, the members continue to work within the usual organizational structure. The temporary team that Ross has joined is a ____.
A. work team
B. working group
C. project group
D. project team
E. parallel team
e. parallel team
Which of the following best describes the characteristic of a management team?
A. It coordinates and provides direction to the subunits under its direction.
B. It is a work team composed of international members.
C. It is a team that communicates electronically rather than face to face.
D. It coordinates and provides directions to the subunits under its jurisdiction.
E. It operates separate from the regular work structure of the organization.
a. it coordinates and provides direction to the subunits under its direction
Work groups composed of members from across the globe whose activities span multiple countries are referred to as ____.
A. self-designing teams
B. transnational teams
C. quality circles
D. transformational teams
E. management teams
b. transnational teams
Which of the following types of teams faces the challenges of building trust, cohesion, and team identity, and of overcoming team member isolation?
A. Project and development teams
B. Parallel teams
C. Autonomous work teams
D. Self-designed teams
E. Virtual teams
e. virtual teams
Which of the following should be done by a team leader while leading a virtual team?
A. Use the start of each virtual meeting to review the agenda and time commitment.
B. Reduce conflict by not allowing virtual subteams to form.
C. Hold virtual reward ceremonies.
D. E-mail minutes only to those not able to attend via computer.
E. Recognize group accomplishments rather than individual ones.
c. hold virtual reward ceremonies
A(n) _____ differs from a self-managed team in that the former has no managerial responsibilities.
A. transnational team
B. autonomous work group
C. traditional work group
D. virtual team
E. self-designing team
c. traditional work group
Which of the following is not generally true of self-managed teams?
A. They are autonomous groups.
B. They are development teams.
C. They are a type of work group.
D. Their members are trained to do most of the jobs in a unit.
E. They make decisions that used to be made by frontline supervisors.
b. they are development teams
Which of the following describes a self-managed team?
A. Workers are trained to do all or most of the jobs in their unit.
B. Members decide for themselves the composition and tasks of the team.
C. Compensation depends solely upon the team's profitability.
D. Workers rely on management decisions.
E. Workers have control over the design of the team.
a. workers are trained to do all or most of the jobs in their unit
_____ work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product or an entire part of a production process.
A. Management
B. Traditional
C. Parallel
D. Virtual
E. Autonomous
e. autonomous
Groups that are similar to self-designing teams but without control over the design of the team or its tasks are known as ____.
A. autonomous work groups
B. parallel teams
C. traditional work groups
D. transnational teams
E. management teams
a. autonomous work groups
Which of the following types of teams has the most freedom in making decisions about the execution of tasks and about the team itself?
A. Self-managing teams
B. Parallel teams
C. Traditional work groups
D. High-performance work teams
E. Self-designing teams
e. self-designing teams
Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task without achieving significant performance improvements?
A. A division
B. A working team
C. A working group
D. A virtual team
E. A parallel team
c. a working group
A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable is referred to as a ____.
A. team
B. quality circle
C. working group
D. service club
E. union
a. team
A real team differs from a working group in terms of
A. observable cooperative interpersonal interactions.
B. the size and permanence of the group.
C. the purpose of achieving performance improvements.
D. the types of tasks that are undertaken.
E. impact on basic organizational structure.
c. the purpose of achieving performance improvements
In which process of group development do group members attempt to lay the ground rules for types of acceptable behavior?
A. storming
B. norming
C. forming
D. performing
E. achieving
c. forming
In which process of group development do hostilities and conflict commonly arise as members jockey for positions of power and status?
A. storming
B. norming
C. forming
D. performing
E. achieving
a. storming
Group members agree on their shared goals and standards in the _____ process of group development.
A. storming
B. norming
C. forming
D. performing
E. achieving
b. norming
Group members channel their energies into executing their tasks in the _____ process of group development.
A. storming
B. norming
C. forming
D. performing
E. branching
d. performing
Which of the following is a critical period in a group's development because the group is particularly open to formative experiences?
A. The second meeting
B. The midpoint between the first meeting and a deadline
C. The time immediately following the final critique of individual performances
D. The day of a scheduled deadline
E. The last meeting before a deadline
b. the midpoint between the first meeting and a deadline
The benefits of teams are reduced when they are not ____.
A. visible
B. homogenous
C. empowered
D. closely monitored
E. conservative
c. empowered
Several members of Vonnie's team feel frustrated. They had forwarded many viable concepts to management for work process improvements. A few of the concepts were implemented, but most were not, and the team was not told why. Most members have quit trying to come up with innovative ideas. The team seems to have failed due to
A. lack of interpersonal skills training.
B. too much responsibility.
C. lack of empowerment.
D. employee discrimination.
E. lack of procedural justice.
c. lack of empowerment
Which of the following is one of the three criteria that define team effectiveness?
A. Unchallenged centralized decision making
B. Ongoing performance appraisal and feedback
C. Highly experienced team members
D. Team members putting aside their personal needs
E. Productive output from the team
e. productive output from the team
The key element of effective teamwork is
A. commitment to a common purpose.
B. adequate compensation.
C. strong presentation skills.
D. homogeneity among members.
E. striving for perfection.
a. commitment to a common purpose
Working less hard and being less productive when in a group is known as ____.
A. social facilitation
B. the shield effect
C. social loafing
D. group polarization
E. group avoidance
c. social loafing
_____ occurs in teams when individuals believe that others will do the work for them, that their lack of efforts will go undetected, or that they will be the lone sucker who works hard while others don't.
A. Social loafing
B. Groupthink
C. Accommodation
D. The social facilitation effect
E. Group polarization
a. social loafing
Working harder when in a group than when working alone is known as ____.
A. the social facilitation effect
B. the participatory shield effect
C. group cohesiveness
D. groupthink
E. social loafing
a. the social facilitation effect
Which of the following occurs in teams when individuals are concerned with what others think of them and they want to maintain a positive self-image?
A. Social loafing
B. Group cohesiveness
C. Social conflict
D. Social facilitation effect
E. Cognitive dissonance
d. social facilitation effect
Which of the following types of skills are also important to teams apart from the technical or functional skills?
A. Political
B. Problem solving
C. Cultural
D. Survival
E. Counseling
b. problem solving
Shared beliefs about how group members should think and behave are referred to as ____.
A. values
B. roles
C. norms
D. rules
E. policies
c. norms
Which of the following statements about group norms is true?
A. They are defined by the board of an organization.
B. They are usually negative and destructive to group cohesiveness.
C. They are shared beliefs about how the group members should behave.
D. They are attitudes that support accomplishing the tasks of an organization.
E. They will hinder team performance unless they are put in writing.
c. they are shared beliefs about how the group members should behave
_____ are different sets of expectations for how different individuals should behave in an organization.
A. Norms
B. Roles
C. Customs
D. Medians
E. Values
b roles
Which of the following statements about roles within teams is true?
A. Roles are shared beliefs of how various individuals should behave.
B. The formal group leader is appointed as a task specialist.
C. Team maintenance roles are filled by those with specific job-related skills.
D. Task specialists keep the team moving toward achieving its objectives.
E. Roles apply generally to all team members.
d. task specialists keep the team moving toward achieving its objectives
Which of the following roles requires particular job-related skills and abilities and keeps the team moving toward accomplishing its objectives?
A. Team maintenance
B. Boundary spanner
C. Formal leadership
D. Task specialist
E. Technical expert
d. task specialist
Group cohesiveness refers in part to
A. how attractive the group is to management.
B. how motivated members are to remain in the group.
C. the degree to which management influences the group.
D. the consistency in quality of the group's performance.
E. how homogeneous group members are.
b. how motivated members are to remain in the group
The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another is referred to as ____.
A. collaboration
B. Parading
C. conciliation
D. cohesiveness
E. team maintenance
c. cohesiveness
The highest group performance occurs when a
A. highly cohesive group has high performance norms.
B. highly cohesive group has low performance norms.
C. noncohesive group has high performance norms.
D. noncohesive group has low performance norms.
E. highly cohesive group has eliminated the need for performance norms.
a. highly cohesive group has high performance norms
Which of the following groups will typically exhibit the worst performance?
A. A highly cohesive group with high performance norms
B. A highly cohesive group with low performance norms
C. A noncohesive group with high performance norms
D. A noncohesive group with low performance norms
E. A highly cohesive group without performance norms
b. a highly cohesive group with low performance norms
Which of the following will help a manager create a work group that has high-performance norms and is cohesive?
A. Recruiting members with varied attitudes, values, and backgrounds
B. Presenting challenges from only within the team
C. Trying to keep the team as large as possible
D. Maintaining low entrance and socialization standards
E. Being a participative leader
e. being a participative leader
The team that Richard is managing is following the strategy of telling outsiders of the team's intentions when the team has made any decisions. This strategy is known as ____.
A. informing
B. parading
C. probing
D. collaborating
E. empowering
a. informing
Parading refers to a team's strategy that
A. entails making decisions with the team and then telling outsiders of the team's intentions.
B. requires team members to experiment with solutions before taking action.
C. involves a focus on external relations.
D. requires team members to interact regularly with outsiders.
E. involves only a limited dependence on outside groups.
e. involves only a limited dependence on outside groups
A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as ____.
A. probing
B. accommodating
C. parading
D. empowering
E. informing
c. parading
Which of the following team strategies is best for teams that have a high degree of dependence on outsiders?
A. Probing
B. Accommodating
C. Parading
D. Compromising
E. Informing
a. probing
Prior to hiring a consultant to assist with a departmental reorganization, the department manager was required to get the project and its budget approved by two other departments: accounting and human resources. This type of requirement facilitates _____ relationships in the organization.
A. service
B. Advisory
C. Technical
D. stabilization
E. liaison
d. stabilization
At a major chemical manufacturing company, managers are required to contact the human resources department whenever they are considering firing an underperforming employee. The purpose of this policy is to avoid potential problems that might arise in firing the employee. This type of relationship within an organization is referred to as a(n) _____ relationship.
A. service
B. advisory
C. audit
D. stabilization
E. liaison
b. advisory
Coordination throughout an organization improves when
A. liaison relationships are avoided.
B. diverse work groups are given more authority.
C. lateral relationships are well managed.
D. cognitive conflict is discouraged.
E. the mission is periodically updated.
c. lateral relationships are well managed
Deemphasizing or smoothing over a disagreement
A. is preferred over resolving conflict.
B. is often responsible for creating cohesion.
C. is the most efficient way to solve it.
D. is a form of avoidance.
E. is a strong response in which people focus on their own needs.
d. is a form of avoidance
A reaction to conflict that involves ignoring the problem either by doing nothing at all or by deemphasizing the disagreement is known as ____.
A. accommodation
B. avoidance
C. probing
D. compromise
E. competing
b. avoidance
A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests is referred to as ____.
A. probing
B. accommodation
C. collaboration
D. compromise
E. competing
b. accommodation
A style of dealing with conflict in which people focus strictly on their own wishes and are unwilling to recognize the other person's concerns is known as ____.
A. probing
B. accommodation
C. collaboration
D. compromise
E. competing
e. competing
A style of dealing with conflict emphasizing both cooperation and assertiveness in order to maximize both parties' satisfaction is known as ____.
A. collaboration
B. competing
C. compromise
D. social facilitation
E. accommodation
a. collaboration
Which of the following situations best describes collaboration as an approach to managing conflict?
A. Doing nothing to address a problem
B. Cooperating with another party without asserting one's own interests
C. Being unwilling to recognize another party's concerns
D. Paying some attention to another party's concerns but with little cooperation
E. Emphasizing both cooperation and assertiveness
e. emphasizing both cooperation and assertiveness
A useful strategy for encouraging collaboration when there is conflict in groups is to
A. attempt to force the superior group's position.
B. deemphasize the disagreement between the groups involved.
C. invoke superordinate goals.
D. ignore the problem by doing nothing at all.
E. address it by merely smoothing over the situation.
c. invoke superordinate goals
A third party who intervenes to help others manage their conflict is called a ____.
A. collaborator
B. mediator
C. resolutionist
D. negotiator
E. judge
b. mediator