Which of the following statements best exemplifies the importance of mentoring Quizlet

Luke, an HR manager at Rexi LLC, is responsible for implementing a guided self-appraisal system using management by objectives in his organization. He has established objectives that are realistically attainable. Which of the following is typically the next step for Luke?

Continuing performance discussions

Which of the following is true of career plateaus?

An employee who defines career success in terms of upward mobility would view a career plateau as a sign of failure.

The simplest methods for appraising performance are _____, which require a manager to mark an employee’s level of performance on a specific form divided into categories of performance.

The _____ method lists the individuals being rated from highest to lowest based on their performance levels and relative contributions.

Kelly spent four days at a training program centered on the use of improved hygiene procedures to reduce infections in long-term care facilities. Six months later, Kelly has not been able to implement these methods due to resistance from the nursing staff and the lack of interest of the medical director. The HR term for Kelly’s experience is:

encapsulated development.

Which of the following is true of appraisal interviews?

Managers must communicate both praise and constructive criticism.

The “cognitive” component of intercultural competence is the person’s:

knowledge about a foreign culture.

Which of the following belongs to the behavioral dimensions in graphic rating scales?

Communication effectiveness

Which of the following is true about on-the-job training (OJT)?

It is flexible and relevant to what employees do.

Jeanne is 54 years old. She had worked as a medical research librarian for ten years before quitting in her late forties. She wants to re-enter the workforce. However, she is worried about applying for an open position at the library she was previosly working at because of the major changes in information technology that have taken place in library management. She also feels intimidated by computers. The HR director of the library feels Jeanne is highly qualified for the position in question. Given this scenario, what would be the main barrier to her learning the job tasks?

Jeanne’s low sense of self-efficacy regarding the use of computer technology

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos’s first day at work, Dr. Smith shows him the technique of holding a cat for vaccinations. First, Dr. Smith describes the technique, and then he practically shows the process of vaccination. Later he asks Carlos to hold the cat and corrects his mistakes. This is an example of:

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

Which of the following best exemplifies cooperative training?

A community college program in solar panel installation partnering with solar panel installation companies providing internships

_____ is especially useful when supervisors do not have the opportunity to observe each employee’s performance but other work group members do.

In general, women’s career advancement is negatively affected by:

For the employer, the two major advantages of cross training employees are employee development and:

flexibility in assigning work.

Joshua, the director of training, must demonstrate to the top management the amount of financial benefits the company has realized from the expenditures on the mechanics training program. Joshua needs to prepare:

a return-on-investment analysis.

_____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations can provide useful information for performance management.

If talent management is effective in a firm, it is most likely that:

the firm has a succession plan in place for all holders of critical jobs.

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called:

The _____ occurs when a manager uses only the lower part of the scale to rate employees.

Development is distinguished from training, in that:

development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs.

The _____ occurs when a rater gives greater weight to the latest events when appraising an individual’s performance.

What impact does development have on an individual’s career?

The employee is likely to acquire abilities to handle a variety of assignments that might not be required for his or her current position.

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

What is the most common reason managers fail after being promoted to management?

Poor teamwork with subordinates and peers

Which of the following is typically a responsibility of the HR department in performance appraisals?

Tracking timely receipt of appraisals

_____ can help make a manager more responsive toward employees.

Rating of supervisors by subordinates

Which of the following is an objective measure of performance?

The total number of washing machines sold by an employee

When an organization ties formal succession plans to career paths for employees, it:

improves employee retention and performance motivation.

Individual-centered career planning primarily focuses on:

an employee’s personal characteristics and his/her life and work goals.

Lifelong Learning Accounts:

combine funds from employers and employees to be used for the employee’s education.

_____ is a relationship in which experienced managers in a company aid individuals in the earlier stages of their careers.

A problem with the pre-/post-measure of evaluating training is:

knowing if the training was responsible for any changes in performance.

Which of the following statements is true of job sequencing?

It is the pattern where an individual steps off the career track or plateaus to accommodate the demands of raising children.

The first step in the succession planning process is to:

define the positions that are critical to the organization’s strategy.

Which of the following statements is true?

Policies that encourage sequencing are needed in order to recruit women with children into the full-time workforce.

Zara, an HR manager at Fluxin LLC, is responsible for implementing a guided self-appraisal system using management by objectives in her organization. She has developed specific standards for performance. Which of the following is typically the next step for Zara?

Which of the following is a disadvantage of paid sabbaticals?

The nature of the learning experience is outside the organization’s control.

Employees working in isolation or possessing unique skills may be particularly suited to _____.

Cross training occurs when:

people are trained to do more than one job.

Managers learn by behavior modeling, which involves:

imitating the behavior of their own managers.

Cole, the director of training for a manufacturer of heavy equipments, is designing a training program for new sales representatives. The sales representatives need to be able to memorize and recall the exact details from the company catalog regarding types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. Cole’s training program would be most effective if he designed it based on _____ practice.

The most common method of delivering training at all levels in an organization is:

_____ is a technique for distributing ratings that are generated with any of the other appraisal methods and comparing the ratings of people in a work group.

Which of the following is typically the first stage in implementing a guided self-appraisal system using MBO?

A panel of division managers evaluating a supervisor’s potential for advancement in the organization is known as _____.

Which of the following statements is true of organizations that practice the entitlement approach?

Employee rewards vary little from person to person and are not much based on individual performance differences.

The _____ is the tendency to rate people relative to one another rather than against performance standards.

Which of the following is a common mistake  made by organizations during succession planning?

Allowing the CEO to direct the planning process

Organizations in many industries create value by using the organization’s intellectual capital. This is called _____ management.

_____ are tools to help people identify their interests, what they do well, what they like, and their strengths and weaknesses.

A group of oil refinery supervisors from the U.S. attend a class on Spanish language every Thursday afternoon. Their main purpose is to use Spanish to communicate with their contractors whose primary language is Spanish. This best illustrates _____.

_____ involves the planning, training, and reassignment involved with returning global employees to their home countries.

Long-term succession planning in an organization should go beyond just high-level executives and:

include mid-level and lower-level managers and key nonmanagement employees.

One way to aid transfer of training to job situations is to ensure that:

the training mirrors the job context as much as possible.

Gerald is confused as to why his 28-year-old daughter is changing jobs for the third time since she graduated from college. His daughter tells him that she has learned everything she could from her current job and that it is time to move on. Gerald’s daughter is in the stage of her career where most people’s needs and concerns are:

to identify interests and acquire capabilities.

Which of the following statements is true of global competitiveness?

For U.S. employers, the challenge related to training a globally competitive workforce has increased because of the decline in specialized skilled and technical workers.

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by:

conducting a “gap analysis.”

Which of the following is behavior-based information?

A fitness center is planning to invest in a specialized exercise equipment. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. The fitness center is sends its exercise instructors to a certified training program to learn how to use these machines correctly. This is best classified as:

Active practice occurs when:

job-related tasks and duties are performed by trainees during training.

If employers do not require a(n) _____, performance appraisal ratings often do not match the normal distribution of a bell-shaped curve.

In the _____ method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

EarthShapers Inc., a manufacturer of heavy construction equipments based in U.S.A., maintains large sales and support operations overseas. Before sending new employees to its operations in Japan, it requires the employees to take courses in Japanese history and culture so that they can adjust more easily to living in Japan. This training focuses on the _____ component of international competence training.

The _____ occurs when ratings of all employees fall at the high end of the scale.

Which of the following statements is true of objective and subjective measures of performance appraisals?

Objective measures can be observed and subjective measures require judgment on the part of the evaluator.

Which of the following belongs to the descriptive category in graphic rating scales?

Josh is 32 years old. He worked for a financial organization for seven years after graduating with a bachelor’s degree. He received three promotions during that period. Recently, he was fired by his employers and is now working part-time as a bartender while training as an X-ray technician. Josh is experiencing:

Which of the following is true of performance appraisal?

Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them.

Andrew is enrolled in a university course on project management. His class meets at the local community college and the instructors present their lectures from universities in other cities using two-way television. This best exemplifies:

The _____ occurs when a rater gives all employees an average rating.

Ambrose is discussing his college major with his best friend. Ambrose says that his parents want him to be a Certified Public Accountant (CPA) just like them when he graduates. However, Ambrose says, “I just don’t see myself as an accountant!” Which of the following can be concluded from the information given in this scenario?

Ambrose’s self-image is not congruent with his parent’s image of him.

Combining short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called:

Which of the following is a narrative method of performance appraisals?

Which of the following is typically the last stage in implementing a guided self-appraisal system using MBO?

Continuing performance discussions

The most elementary way in which people learn is _____, which involves copying someone else’s behavior.

Unions view cross training unfavorably primarily because:

it threatens job jurisdiction.

The HR department at Total Utilities is planning an internal career day which will feature workshops on various careers at Total Utilities, opportunities for work in the overseas locations of Total Utilities, and presentations by HR staff on training and development opportunities available at Total Utilities. This is an example of:

organization-centered career planning.

_____ is a series of activities designed to ensure that the organization gets the performance it needs from its employees.

A centralized Web site for news, information, course listings, business games, simulations, and other training materials is called a(n):

In the _____ phase of the training process, organizational and employee performance issues are considered to determine if training can help.

Which of the following statements is true about e-learning?

E-learning provides easy access to more employees than does conventional training.

Which of the following is a comparative method of performance appraisals?

Davidson is the manager of the IT department of his company. He has appointed a consultant for helping him improve his interpersonal skills. The consultant is also working with Davidson to devise collaborative decision-making strategies that are efficient and effective. Davidson’s consultant is best described as:

Attitude survey data are typically used in _____ analysis of training needs.

Which of the following is typically a concern about the use of assessment centers?

Managers may use them as a way to avoid difficult promotion decisions.

A(n) _____ is a sequence of work-related positions a person occupies throughout life.

When a key part of performance management, the performance appraisal, is used to punish employees, _____.

performance management is less effective

The high rate of turnover of nursing staff is a major concern at Briar Mountain Regional Medical Center. Many experienced nurses resist moving into management, but exit interviews indicate that many of the best nurses leave Briar Mountain because they feel they cannot advance in the organization. Which of the following steps would be most efficient in reducing the turnover of nursing staff?

Implementing a dual-career ladder for nurses

The “emotional” component of intercultural competence is the person’s:

level of sensitivity to cultural issues.

Web sites that list careers in an organization:

should tap both the internal and external labor pool.

_____ provides employees with specific, identifiable knowledge and skills for use in their present jobs.

Plateaued employees may be a problem for an organization because:

they affect morale if they become negative.

If the rater has seen only a small specimen of the person’s work, an appraisal may be subject to _____.

Henry, a trainer at a chemical company, schedules a training on handling hazardous materials for the new batch of employees in the production unit of the company. The training complies with OSHA regulations and was already provided to the other employees of the company. This best exemplifies _____ training.

When is a career plateau most likely to occur?

When an employee cannot advance upward within an organization

The loan review department at a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. In this scenario, a(n) _____ analysis would most accurately reveal if there is a need for training in this department that would reduce the level of turnover.

To qualify as a tax-preparer for a seasonal job at a tax-preparation chain, Martin must answer written questions on tax terminology covered in the e-learning course provided by the company. This evaluation best exemplifies a _____ measure.

At Plantsman’s Eden nursery, new workers are trained in proper techniques for planting rooted cuttings. As part of the training, each of the workers are given ten seedlings to plant. Their planting techniques are then checked by the trainer. This best exemplifies:

Wilderness excursions as a development tool:

can create a sense of teamwork via the shared risks and challenges.

Josh, an HR manager at RoxCom LLC, is responsible for implementing a guided self-appraisal system using management by objectives in his organization. He has reviewed the job description and the key activities that constitute the employee’s job. Which of the following is typically the next step for Josh?

Development of performance standards

The _____ occurs when a rater gives greater weight to information received first when appraising an individual’s performance.

The planned introduction of new employees to their jobs, coworkers, and the organization is referred to as _____.

Which of the following is an example of results-based information?

_____ is the most widely used means of rating employees.

Supervisory rating of subordinates

Assistant positions are useful as a management tool mostly because:

they allow employees to work with outstanding managers.

Nelson, the HR Director of a large organization, is concerned about the lack of a deep internal pool of talent for middle and upper management jobs. He feels there may be employees with high management potential in lower level jobs who have not been identified and selected for development. Which of the following steps should Nelson take in order to most accurately identify the employees with high potential?

Establish an assessment center which allows employees to nominate themselves.

Which of the following is true of organizations that practice a performance-driven approach?

Performance evaluations link results to employee compensation and development.

Marcie and Andrew are married. They are both professional employees at the City Zoological Park. Marcie is an exotic-animal veterinarian specializing in big cats, while Andrew is a designer of animal exhibits. The HR Director of a zoo in a different city wants to hire Marcie as chief of veterinary medicine for the zoo. Given this scenario, which of the following steps should be taken?

Giving Andrew an inducement of a job equivalent to his current one so that he and Marcie will consider the relocation

For the less-experienced manager, the last stage in a successful mentoring relationship is _____ the mentor.

Organizations must continually train their current employees because of:

rapid technological innovation.

Clarence is the Assistant Vice President of quality control for a medical equipment manufacturing firm. However, Clarence is currently teaching science in a high school in Haiti. At the end of the school semester, Clarence will resume his job duties with his employer. Clarence is:

The _____ allows the rater to mark an employee’s performance on a continuum indicating low to high levels of a particular characteristic.

In the context of training, self-efficacy refers to:

a person's belief that he/she can successfully learn the training program content.

Margaret is a 54-year-old manager in the client support services department of a heavy equipment manufacturer. She has been with the company throughout her career and has had a steady rise in the hierarchy through promotions. She has performed well in numerous training and development programs. Margaret currently meets performance expectations. In the judgment of Margaret’s superiors, she has “topped out” and will not be qualified for further advancement. Which of the following statements is most appropriate for Margaret’s situation?

In the future, Margaret should be considered for lateral moves.

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

Which of the following is a disadvantage of the on-the-job training (OJT)?

Incorrect information from the supervisor can be transferred to the trainees.

For employers, one of the advantages of cross training employees is:

Which of the following is a subjective measure of performance?

A supervisor’s rating of an employee’s integrity

The _____ provisions have added more demands that boards do CEO succession planning.

_____ recognizes that for many jobs, employee performance is multidimensional and crosses departmental, organizational, and even national boundaries.

In her evaluation sheet, Theresa, a trainer in a company, gets very high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure.

Carla is 52 years of age. She has been laid off twice in her life, once when her employer downsized and once when her organization was acquired by a rival company. She has now hit a career plateau after five years with her current employer. Carla is rather frustrated; each time she has changed employers, she has adapted and acquired more skills and expanded her knowledge base. Which of the following patterns best describes Carla’s career progression?

A cycle of stability and instability

When using _____ to evaluate training, HR professionals in an organization, typically gather data on training and compare them to data on training at other organizations of similar size in their industry.

Which of the following is true of performance standards?

Performance standards should be established before the work is performed.

Which of the following statements is true of training and development?

Capabilities learned in development may not apply to the employee’s current job.

What exemplifies the importance of mentoring?

Which of the following most accurately describes good mentoring practices?

What is mentoring quizlet?

Which of the following is most likely to create a poor relationship between a mentor and a trainee?