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Module Five test
Terms in this set (25)
Death is the permanent ending of all biological functions that sustain a living organism.
True
If a patient wants to donate organs, they must donate their entire body.
False
This is the last stage of grief.
Acceptance
Anger is the third stage of grief.
False
The study of the effects of death and dying is
thanatology
If a patient becomes incapacitated the specifies what types of medical treatment he or she wants, this is considered a
living will
The development of formal ethics committees in hospitals and the development of advance health directives arose out of whose court case.
Karen An Quinlan
Euthanasia means
ending life intentionally to relieve pain
Because there were different beliefs in the definition of death, the __________Act (UDDA) was approved in 1981 to give a consistent definition.
Uniform Determination of Death
If a patient is unable to accept his or her condition is terminal, this is considered the ______stage of death.
denial
Who is responsible for making sure an advance directive is followed?
The facility providing care
Hospice care can include all of the following, except
planning the patient's funeral
During this stage of death, the patient hopes to postpone death
Bargaining
When you are thinking about a conflict and your inner voice is talking to yourself, what type of conflict response is this?
Cognitive response
Which of the following is a technique in alternative dispute resolution?
All of the options...negotiation, mediation, arbitration
A patient enters a physician's office very upset about her bill. After speaking to the office manager, she is still upset and threatens her. This is considered
negative conflict
Personal conduct, whether verbal or physical, that effects patient care negatively is called
disruptive behavior
Which is not an example of disruptive behavior?
Compliment to a patient
Which is used in numerous situations with patients, families, coworkers, and employer-employee situations?
Negotiation
A physician really needs the day off for an important family event, and always works for other physicians when they need to be out of the office. No other physician in the practice will work for him, so he misses his family event. What type of conflict behavioral style is this?
Accommodation
What accrediting organization requires healthcare organizations to establish policies and procedures for conflict management?
The Joint Commission
The process by which a neutral third party facilitates dispute resolution is called
mediation
Which of the following type of alternative dispute resolution is most like a court system?
Arbitration
Alternative dispute resolution is a solution to avoid complicated, costly, and time-consuming conflicts in the healthcare setting in which way?
Efficiently
Mrs. Smith arrives for her appointment and is told the physician is running late on his appointments. Despite a waiting room full of patients, she demands to receive care before anybody else. What type of conflict behavioral style is this?
Competing
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