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Which of the following guidelines should you use when writing a critical message to an external company?Direct your comments at the behavior and not the person. Which of the following guidelines should you use when writing a critical message to an external company? Use direct writing structure in most cases.
Which of the following is the best thing you can do when responding to criticism?Which of the following strategies is best to use when responding with a short message to internal or external criticism? Acknowledge what you have done, but don't deny it. Point out that you are not the only person to do the criticized behavior.
Which of the following is the best description of an informative message in the workplace?An informative message in the workplace is simply the sharing of meaningful information between people in an unbiased and professional manner. Informative messages can be short or long, formal or casual in tone, internal or external in focus, and direct or indirect in structure, depending on the situation.
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Which of the following guidelines should you use when writing an internal criticism of a colleague quizlet?
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