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Terms in this set (21)
Use soft tone of voice, describe events, announce your presence, explain sounds or noises, use touch when appropriate
Identify four (4) ways to improve communications with a person who is blind or has visual impairment.
Allow patient to express fear, encourage patient to talk about feelings, avoid arguing, remain calm, talk in a soft and non-threatening tone of voice, provide quality care
List four (4) ways you can deal with an angry patient.
What is culture?
Values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next
Check with immediate supervisor because patient may be allowed to leave article in place
a. You are preparing a patient for surgery and all jewelry must be removed. A patient refuses to remove a religious neck chain.
Allow patient to express this belief and encourage patient to talk, do not preach your own religion
b. A patient tells you, "I don't believe in God."
Continue with communication; patient may not feel comfortable with eye contact but still may be listening
c. A patient constantly avoids eye contact while you are talking to her.
Ask questions to see if he understands it get a translator to explain
d. A patient with limited English nods his head but still seems confused as you explain a procedure.
Beliefs and practices regarding health and illness, language differences, eye contact, ways of dealing with terminal illness and/or severe disability, touch
Identify three (3) main barriers created by cultural diversity.
Subjective observations cannot be seen or felt, objective observations can be seen or measured
Differentiate between subjective and objective observations.
Cross out nearly with a line, record "error" and initial
How should an error on a health care record be corrected?
Health Insurance Portability and Accountability Act; establishes standards for maintains confidentiality of health care records
What does the abbreviation HIPAA mean? What is its purpose?
Define teamwork.
Many professionals with different levels of education, ideas, backgrounds, and interests working together for the benefit of a patient
Maintain a positive attitude, be friendly and cooperate with others, assist others when they need help, listen to others, respect opinions of others
List five (5) ways to develop good interpersonal relationships.
Briefly describe the characteristics of each of the following types of leaders:
a. Democratic
Encourages participation of all individuals in a group, listens to opinions of others, bases decisions on what is best for the group as a whole
Briefly describe the characteristics of each of the following types of leaders:
b. Laissez-faire
Believes in noninterference, has minimal rules or regulations, allows individuals to function independently, avoids making decisions until forced to do so
Briefly describe the characteristics of each of the following types of leaders:
c. Autocratic
Dictator, maintains total rule, makes all decisions, has difficulty delegating or sharing duties, expects others to follow directions at all times
Define stress.
Body's reaction to any stimulus that requires a person to adjust to a changing environment
Stop: break out stress response;
Breathe: take slow, deep breaths to relieve physical tension;
Reflect: think about the problem at hand and the cause of stress;
Choose: determine how you
want to deal with the stress
Identify the four-step plan that should be followed when a stressor causes a physical reaction in the body.
Answers will be individualized; evaluated student's solutions to dealing with stress
Identify a situation that always leads to stress in your life. Briefly describe how you can adapt to or deal with the situation to decrease or eliminate stress.
Differentiate between short-term and long-term goals.
Short-term goals usually take days, weeks, or months to accomplish while long-term goals may take a period of years or a lifetime to accomplish; short-term goals are the smaller steps taken to reach long-term goals
(1) analyze and prioritize
(2) identify habits & preferences
(3)
List the seven (7) steps of an effective time-management plan.
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