STUDENTVOCABULARYHANDOUTAccompanies: Introduction to Professional Communication1Introduction to Professional CommunicationProfessionala courteous, conscientious and generally businesslike manner in the workplacePublic Relationsestablishing and maintaining a relationship between an organization and thepublicAdvertisinga paid communication which attempts to influence opinionMarketingprocess of planning, pricing, promoting, selling and distributinggoods orservices which help to satisfy a market’s needs and wantsDeliberative Listeningthe receiver hears only the content and not the feeling of the messageAppreciative Listeninglistening for pleasure or recreationEmpathetic Listeningused to enhance, participate and understand a relationshipFalse Listeningwhen the receiver pretends to listen but is thinking of other occurrencesSelective Listeningreceiver is physically hearing the words, but choosing not to acknowledge thewordsPartial Listening
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Terms in this set (20)
Professional
a courteous, conscientious and generally businesslike manner in the workplace
Public Relations
establishing and maintaining a relationship between an organization and the public
Advertising
a paid communication that attempts to influence opinion
Marketing
selling or purchasing in a market
Deliberative Listening
the receiver hears only the content and not the feeling of the message
Appreciative Listening
listening for pleasure or recreation
Empathetic Listening
used to enhance, participate and understand a relationship
False Listening
when the receiver pretends to listen but is thinking of other occurrences
Selective Listening
receiver is physically hearing the words, but choosing not to acknowledge the words
Partial Listening
listening to another person with the best of intent but then becoming distracted
Full Listening
paying close attention to what is being said in order to fully understand the message
Deep Listening
truly understanding a message when the mind is quiet and free of distractions
Interview
is a formal meeting where a person is asked to communicate skills, experiences and interests
Verbal Communication
act of expressing thoughts through words
Non Verbal Communication
postures, facial gestures and expressions mostly done unintentionally
Presentations
ways to communicate and present ideas and information to an audience for a specific purpose
Criticism
act of analyzing, evaluating or judging
Etiquette
generally accepted behaviors or manners required in social relations, a profession or in life
Discrimination
unfair treatment of people on the basis of characteristics
Group Discussions
gathering of people to exchange information, ideas and suggestions on a specific subject
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