What is a set of activities that takes one or more inputs and produces an output of value?

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Operation Strategy and Supply Chain
What is defined as a user of resources to transform inputs into some desired outputs?
What are inputs and outputs in operations management?
Which is called the transformation process where input is converted into output?
What is an example of an output of the transformation process?

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Operation Strategy and Supply Chain

Term	Definition
Operation Management	The systematic design, direction, & control of processes that transform inputs into services & products for internal & external customers
Process	Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers
Operation	A group of resources performing all or part of one or more processes
Supply Chain	An interrelated series of processes within across firms that produces a services or products to the satisfaction of customers
Supply Chain Management	Synchronization of a firm's processes with those of its suppliers & customers to match the flow of materials, services, & information with customer demand
External Customers	A customer who is either an end user or an intermediary buying the firm's finished services or products
Internal Customers	One or more employees or processes that rely on inputs from other employes or processes in order to perform work
External Suppliers	The business or individuals who provide the resources, services, products, & materials for the firm's short a& long-term needs
Internal Suppliers	The employee or processes that supply important information or materials to a firm's processes
Nested Process	Concept of a process within a process
Core Process	A set of activities that delivers value to external customers
Supplier Relationship Process	A process that selects the suppliers of services, materials, & information & facilitates the timely & efficient flow of these items into the firm
New Services/Product Development Process	A process that designs & develops new services or products from inputs received from external customer specifications or from the market through customer relationship process
Order Fulfillment Process	A process that includes the activities required to produce & deliver the services or product to the external customer
Customer Relationship Process	A process that identifies, attracts, & builds relationships with external customers, & facilitates the placement of orders by customers
Support Process	A process that provides vital resources & inputs to the core processes & therefore is essential to the the management of the business
Operation Strategy	The means by which operations implements the firm's corporate strategy & helps to build a customer driven firm
Developing a corporate strategy involve what four considerations?	1.monitoring & adjusting to changes in the business environment 2.identifying & developing the firm's core competencies 3.developing the firm's core processes 4.developing the firm's global strategies
Core Competencies	The unique resources & strengths that an organization's management considers when formulating strategy
What are the four core competencies?	1.Workforce 2.Facilities 3.Market & Financial Know-How 4.Systems & Technology
Lead Time	The elapsed time between the receipt of a customer order & filling it
Competitive Priorities	The critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now & in the future
Competitive Capabilities	The cost, quality, time, & flexibility dimensions that a process or supply chain actually possesses and is able to deliver
Time-based Competition	A strategy that focuses on the competitive priorities of delivery speed & development speed
Order Winner	A criterion customers use to differentiate the services or products of one firm from those of another
Order Qualifier	Minimal level required from a set of criteria for a firm to do business in a particular market segment
What are the 4 core process?	1.customer relationship 2.new service/product development 3.order fulfillment 4.supplier relationship
Capacity	maximum rate of output of a process or a system
Utilization	-how much of the capacity is used -measured as the ratio of average output rate to maximum capacity (expressed as a %)
Economies of Scale	the average unit cost of a service or good can be reduced by increasing its output rate
Diseconomies of Scale	occurs when the average cost per unit increases as the facility's size increases
Capacity Cushion	The amount of reserve capacity a process uses to handle sudden increases in demand or temporary loses of production capacity
Capacity Requirement	What a process's capacity should be for some future time period to meet the demand of customers
Capacity Gap	positive or negative difference between projected demand and current capacity
Base Case	The act of doing nothing & losing orders from any demand that exceeds current capacity or incur costs because capacity is too large
Quasi Manufacturing	running a service project like a manufacturing business
Volume Flexibility	the ability to increase or decrease the level of a product or service
Bottleneck	a resource whose capacity is inadequate to meet demand requirements

What is defined as a user of resources to transform inputs into some desired outputs?

A production system is defined as a user of resources to transform inputs into some desired outputs. Goods and Services are outputs.

What are inputs and outputs in operations management?

Operations management is systemizing the direction and control of a business process in transforming resources, which are called inputs, into finished goods or services for consumers or clients (outputs).

Which is called the transformation process where input is converted into output?

Converting Inputs to Outputs As previously stated, production involves converting inputs (natural resources, raw materials, human resources, capital) into outputs(products or services).

What is an example of an output of the transformation process?

satisfied customer is an example of an output of the transformation process.

What is a set of activities that takes one or more inputs and produces an output of value?

Operation Strategy and Supply Chain

What is defined as a user of resources to transform inputs into some desired outputs?

What are inputs and outputs in operations management?

Which is called the transformation process where input is converted into output?

What is an example of an output of the transformation process?

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