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The Language of Composition: Reading, Writing, Rhetoric2nd EditionLawrence Scanlon, Renee H. Shea, Robin Dissin Aufses 661 solutions
Technical Writing for Success3rd EditionDarlene Smith-Worthington, Sue Jefferson 468 solutions Technical Writing for Success3rd EditionDarlene Smith-Worthington, Sue Jefferson 468 solutions Technical Writing for Success3rd EditionDarlene Smith-Worthington, Sue Jefferson 468 solutions What are four basic parts of negative message?Delivering negative news involves a buffer or cushion statement, an explanation, the negative news itself, and a redirecting statement. Whether you choose a direct or an indirect approach, the message should be delivered clearly and concisely, with respect for the receiver and the organization.
Which of the following is most important part of a negative message?An explanation of the bad news is the most important part of a negative message because it prepares the reader for the refusal or denial – but it does NOT explicitly state the bad news yet.
What are your goals in communicating negative news and how can you achieve them?Goals of bad news messages
Be clear and concise to minimize the chances of confusion or back-and-forth communication. Help the receiver understand and accept the news. Maintain trust and respect for the business or organization and for the receiver. Avoid legal liability or erroneous admission of guilt or culpability.
What is the purpose of a buffer statement in a negative message quizlet?To soften bad news start with a buffers such as the best news, a complement, appreciation, agreement, fax, understanding, or an apology. Explain clearly site reader or other benefits if plausible, explain company policy if necessary, choose positive words, and strive to show fairness and serious intent.
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Describe the negative message strategy for Projecting a professional image Quizlet
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