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All of the following costs are likely to decrease as a result of better quality except

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True customer needs and expectations are known as:

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True customer needs and expectations are known as:
At the organizational level, quality concerns should center on meeting the requirements of the:
The critical components of service system quality are:
Which of the following can be considered as customers of the higher education system:
The Deming Prize was established in which country?
Which of the following is not one of the major categories of costs associated with quality?
All of the following costs are likely to decrease as a result of better quality except
ISO 9000 seeks standardization in terms of
Total Quality Management emphasizes
"Kaizen" is a Japanese term meaning

At the organizational level, quality concerns should center on meeting the requirements of the:

The critical components of service system quality are:

Which of the following can be considered as customers of the higher education system:

The Deming Prize was established in which country?

Which of the following is not one of the major categories of costs associated with quality?

All of the following costs are likely to decrease as a result of better quality except

ISO 9000 seeks standardization in terms of

Total Quality Management emphasizes

"Kaizen" is a Japanese term meaning

3.All of the following costs are likely to decrease as a result of better qualityexcepta.customer dissatisfaction costsb.inspection costsc.scrap costsd.warranty and service costse.maintenance costs

4.The philosophy of zero defects is

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5.Regarding the quality of design, production, and distribution of products, an ethical requirement formanagement is to

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6.Total quality management emphasizes

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D) external failure costsE) None is hard to quantify.Answer: D14) GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?

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15) Which of the following statements is NOT true?

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16) "The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:A) Vilfredo Pareto.B) Armand Feigenbaum.C) Joseph M. Juran.D) W. Edwards Deming.E) Philip B. Crosby.Answer: D

17) "Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

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18) Stakeholders who are affected by the production and marketing of poor quality products include:

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costs decrease result quality

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