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Under a Creative Commons license Open access AbstractBackgroundJob satisfaction is an important condition for staff retention in most healthcare Organizations. As a concept, job satisfaction is linked to motivation theory. Herzberg's two factor theory of motivation is used in this study to explore what motivational elements are associated with job satisfaction among medical laboratory professionals (MLPs) in Oman. MethodsA mixed-method approach was adopted, and focus group discussions (FGDs) were used for data collection. The FGDs were conducted in the main hospitals in Oman. Data were analyzed by directed content analysis, and frequencies of statements related to factors were calculated for a comparison with the Herzberg theory. ResultsThe following job dissatisfaction factors (hygiene) were identified: health and safety, heavy workload, salary, promotion, recognition and organizational policies. The satisfaction (motivators) were: relationships with co-workers, relationship with leaders, and professional development. ConclusionsThe job dissatisfaction reported was resulted from the absence of hygiene factors and some of the motivators in accordance with Hertzberg's theory. Hospital managers need to address these factors, defined by Hertzberg, in order to improve motivation and job satisfaction. KeywordsPsychology Social science Occupational psychology Job satisfaction Motivation Herzberg Medical laboratories Cited by (0)© 2020 The Authors. Published by Elsevier Ltd.
In 1959, Frederick Herzberg, a behavioural scientist proposed a two-factor theory or the motivator-hygiene theory. According to Herzberg, there are some job factors that result in satisfaction while there are other job factors that prevent dissatisfaction. According to Herzberg, the opposite of “Satisfaction” is “No satisfaction” and the opposite of “Dissatisfaction” is “No Dissatisfaction”. FIGURE: Herzberg’s view of satisfaction and dissatisfaction Herzberg classified these job factors into two categories-
Limitations of Two-Factor TheoryThe two factor theory is not free from limitations:
Despite these limitations, Herzberg’s Two-Factor theory is acceptable broadly. Implications of Two-Factor TheoryThe Two-Factor theory implies that the managers must stress upon guaranteeing the adequacy of the hygiene factors to avoid employee dissatisfaction. Also, the managers must make sure that the work is stimulating and rewarding so that the employees are motivated to work and perform harder and better. This theory emphasize upon job-enrichment so as to motivate the employees. The job must utilize the employee’s skills and competencies to the maximum. Focusing on the motivational factors can improve work-quality. Authorship/Referencing - About the Author(s)The article is Written By “Prachi Juneja” and Reviewed By Management Study Guide Content Team. MSG Content Team comprises experienced Faculty Member, Professionals and Subject Matter Experts. We are a ISO 2001:2015 Certified Education Provider. To Know more, click on About Us. The use of this material is free for learning and education purpose. Please reference authorship of content used, including link(s) to ManagementStudyGuide.com and the content page url. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a target="_blank" href="https://www.managementstudyguide.com/theory-x-y-motivation.htm" id="next">next</a> </div> <script src="https://code.jquery.com/jquery-2.1.4.min.js" type="2920e6529a34ad1ab82bbac2-text/javascript"> <script type="2920e6529a34ad1ab82bbac2-text/javascript"> What is job satisfaction according to Herzberg?Frederick Herzberg theorized that employee satisfaction has two dimensions: “hygiene” and motivation. Hygiene issues, such as salary and supervision, decrease employees' dissatisfaction with the work environment. Motivators, such as recognition and achievement, make workers more productive, creative and committed.
What is a hygiene factor according to Herzberg's theory of motivation?Hygiene factors are those which decrease job dissatisfaction. Herzberg, Mausner and Snyderman used the term hygiene in reference to “medical hygiene… [which] operates to remove health hazards from the environment” (1959; Alshmemri et al., 2017).
What does Herzberg's Two Factor hygiene motivator state about job satisfaction?According to Herzberg, the absence of hygiene factors causes dissatisfaction among employees in the workplace. In order to remove dissatisfaction in a work environment, these hygiene factors must be present, however their presence do not ensure satisfaction entirely.
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