Now that you have formed the implementation team and finalized the rollout plan, it is time to educate and train all disciplines that will be involved in the medication reconciliation process. This section contains information on effective strategies, materials, and tools for educating physicians, nurses, and pharmacists on medication reconciliation. Show
Education and Training StrategyMultidisciplinary training (i.e., physicians, nurses, and pharmacists attending training classes together), supported by introductions from hospital leaders, can be an excellent strategic decision because:
Education and Training Curriculum on Medication ReconciliationAn overarching message throughout training needs to be that medication reconciliation provides a standardized, consistent approach for:
It is also important that physicians, nurses, and pharmacists understand how the medication reconciliation process is designed to integrate into their current workflow and support medication management efforts to prevent medication errors and the potential for patient harm. As an example, an education and training curriculum might focus on:
Training should focus on two concepts:
This section contains materials developed for training on medication history taking and performing medication reconciliation, which can be customized to meet the organization's training needs. How to Conduct a Patient Interview to Obtain, Verify, and Document Patient's Current Medications. This section describes the medication history interview process to help ensure a "good faith" effort has been made to obtain the most complete, up-to-date list of the patient's current medications. The process of who conducts the initial patient medication history interview and/or history verification may vary across the organization depending on the patient population, workflow, and patient status (inpatient, outpatient, emergency department visit, pre-registered patient, etc). Figure 9 highlights elements that should be captured when inquiring about a patient's current medication regimen and tips for conducting the patient medication interview. Because the patient's ability to recall medications, doses, and/or frequency of use may be compromised when he or she is not feeling well and is being admitted to the hospital, verifying the patient's medication list upon admission and at a later point in the hospital stay is an essential step to ensuring accuracy and completeness. In addition, it provides an opportunity to educate the patient about the medications ordered during the hospitalization and identify any discrepancies from the patient's perspective. This medication history verification interview can be approached in this manner: "Hi, Mrs. Jones. I'm your nurse, Katherine Johnson. Dr. Smith included in your chart the list of medications you were taking at home, based on the information you provided when you arrived at our hospital. I want to verify that we have documented your list of current medications correctly and that we did not omit anything. Also, I want to go over what medications have been ordered for you to take while in the hospital." If a patient is unable to participate in a medication interview, other sources may be used for obtaining medication histories or clarifying conflicting information. Other sources should never be a substitute for a thorough patient medication interview for patients who are able to participate. Sources of information include:
When nurses and/or pharmacists learn new information during medication history verification, the physician should be contacted. The physician should determine if this information will alter the care plan for that particular patient and, if so, subsequent orders can be written with supporting documentation. How to Perform Medication Reconciliation. Once medication lists have been obtained, verified with patients and other sources if needed, and documented within the medical record, this information can then be compared to medications ordered during the episode of care to identify unintended discrepancies, potential drug interactions, and contraindications. Upon discharge, medications administered during the episode of care are then compared to the patient's pre-admission list, and the patient's list is then updated to reflect any changes. The overall goal of the reconciliation process is to ensure that any changes made to the patient's current medications, such as omissions, dose changes, and deletions, are intentional based on the patient's current clinical status and desired care plan. Discrepancies identified that are inconsistent with documented care plans or are not explained by the patient's current clinical status should be discussed with the physician for resolution, and resulting changes or clarifications should be documented accordingly. Patients should be educated on any changes to their medication regimen to ensure complete understanding. Table 3 helps everyone performing medication reconciliation walk through the "critical thinking process" to identify discrepancies and determine whether clarification is required. It is important for physicians to provide clear documentation and communication regarding medication ordering decisions and care plans to minimize unnecessary pages or telephone calls. Developing scripts for nurses and pharmacists for clarifying medication discrepancies with physicians may also be useful for all disciplines and helps standardize the clarification and communication process for medication discrepancies. Unintended discrepancies identified during reconciliation can be categorized using the criteria below:
In each case, the physician should be consulted for resolution, and the resulting changes should be documented. Chapter 5 Lessons LearnedLessons learned from staff of facilities that have implemented MATCH and facilities that received technical assistance on MATCH through the AHRQ QIO Learning Network include:
Users of this toolkit from the QIO Learning Network offered many ways to use the educational tools in the medication reconciliation project:
* For patients who present prescription bottles and/or a medications list, each individual medication and corresponding dosing instructions should be verified, if possible; a patient may be taking a medication differently than what is reflected on their prescription label. Also, a patient may have forgotten to update their personal list with newly prescribed medications. Patients who are scheduled in advance for surgeries, procedures, tests, etc., should be reminded to bring their complete medication list and/or the medication bottles with them on the day of their visit. A script to remind patients to bring their medications or medication list to their appointment is at Figure 10. A medication list template can be included in patient materials regarding their procedure/surgery. Go to the sample patient medication list template in the Appendix. When should the nurse perform medication reconciliation for a patient?It should be done at every transition of care in which new medications are ordered or existing orders are rewritten. Transitions in care include changes in setting, service, practitioner, or level of care.
What is medication reconciliation quizlet?Medication reconciliation. the process of making sure the hospital's list of a patient's medications matches what the patient is actually taking. because patient medication regimens change frequently in the hospital and it's easy for mistakes to be made during transitions in care.
What nursing actions should the nurse take to administer medications safely?Nurses' Six Rights for Safe Medication Administration. THE RIGHT TO A COMPLETE AND CLEARLY WRITTEN ORDER. ... . THE RIGHT TO HAVE THE CORRECT DRUG ROUTE AND DOSE DISPENSED. ... . THE RIGHT TO HAVE ACCESS TO INFORMATION. ... . THE RIGHT TO HAVE POLICIES ON MEDICATION ADMINISTRATION.. |